NetYatri ("we", "our", "us") is committed to protecting the privacy of every visitor and customer. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.
1. Information we collect
We collect information you provide directly to us, including:
- Account information: name, email, phone and billing address.
- Payment information: bank transfer reference (UTR), payment screenshots and proof of transactions. We do not store credit/debit card numbers.
- Technical data: IP address, browser type, device information, pages visited, and cookies.
- Communications: support tickets, chat transcripts, emails and call recordings (only where legally permitted).
2. How we use your information
- To provide, maintain and improve our hosting services.
- To verify payments and activate hosting accounts.
- To communicate about your account, renewals, downtime, security alerts and offers.
- To detect and prevent fraud, abuse and security incidents.
- To comply with legal obligations under Indian law.
3. Sharing your information
We do not sell your personal data. We only share data with:
- Payment processors, domain registrars and SSL providers necessary to fulfill your order.
- Government / law enforcement agencies when required by law.
- Service providers under strict confidentiality agreements.
4. Data retention
We retain your data for as long as your account is active and for up to 7 years after termination, as required by Indian tax & accounting law.
5. Cookies
We use cookies for authentication, preferences and analytics. Read our Cookie Policy for details.
6. Your rights
- Access: Request a copy of all data we hold about you.
- Correction: Update inaccurate or incomplete information from your client area.
- Deletion: Request deletion of your account & data (subject to legal retention obligations).
- Portability: Request your data in a machine-readable format.
- Withdraw consent: Opt out of marketing communications anytime.
To exercise any of these rights, email us at [email protected].
7. Security
We use industry-standard security including encrypted communications (TLS 1.3), encrypted database fields for sensitive data, restricted access controls, and regular security audits (ISO 27001).
8. International transfers
If you select a data center outside India, your data will be stored in that region. We comply with applicable data-protection frameworks (GDPR for EU citizens).
9. Children's privacy
Our services are not directed at children under 18. We do not knowingly collect data from minors.
10. Updates to this policy
We may revise this Privacy Policy from time to time. Material changes will be notified via email and posted on this page.
11. Contact
For any privacy-related queries, contact our Data Protection Officer at [email protected] or write to:
NetYatri Hosting
Bhubaneswar, Odisha, India
India